I bought something today, why isn't my spend up-to-date?

Your personal spend amount is updated once a month.

I definitely spent enough last month, why haven't I hit a target?

Qualifying spend excludes VAT, plasterboard and direct to site. Any further queries regarding your spend levels should be emailed directly to gph@theloyaltyworks.co.uk.

Where will my Love2Shop Travel Code be sent to?

Your Love2Shop Travel code will be sent to you by email. Please check your spam folder to ensure it hasn’t been misplaced. If you still have not been sent it please contact us on gph@theloyaltyworks.co.uk or 0113 512 7470.

When can I redeem my rewards?

You can redeem at any point when you have hit a target during the scheme.

I've requested redemption, can I book a holiday now?

GPH need to authorise your redemption request before your travel reward code can be emailed to you. This process can take up to 28 working days, so please allow for this if you want to book a holiday for a specific date.*

*NB: As stated in the Terms and Conditions, if there are any issues with your credit account GPH reserve the right to withhold the reward until the overdue balance is settled.

I’ve hit redeem, why haven’t I received any emails yet?

Please check your spam/junk folder. Emails will come from GPH@theloyaltyworks.co.uk, please add this to your safe senders list.

How long does the redemption process take?

The full process can take up to 28 working days from approval.

How can I use my GPH Rewards to book a holiday?

To book your holiday, please contact the dedicated GPH Travel Service on 08450 700 495 or at GPHRewards@love2shopholidays.co.uk

When does my Love2Shop Travel code expire?

Your Love2Shop Travel code will expire on 31st October 2021. Any monies remaining on the code after this point will be lost, so please ensure you spend your rewards before then.

When does the scheme run until?

The scheme runs until 31st August 2020. From this period, you will then have until 31st October 2020 to redeem any rewards you have obtained throughout the year.